- #MY MICROSOFT ACCOUNT WAS DELETED HOW TO#
- #MY MICROSOFT ACCOUNT WAS DELETED VERIFICATION#
- #MY MICROSOFT ACCOUNT WAS DELETED CODE#
In 1997 Hotmail was acquired by Microsoft and relaunched as MSN Hotmail. It was founded in 1996 in California by Sabeer Bhatia and Jack Smith. We would like to help EA find a solution that works within their policies as well.There are many webmail services, but few have stood the test of time. I understand EA community managers can not directly do anything to solve the issue here in this forum but this problem will not magically go away by locking threads.
#MY MICROSOFT ACCOUNT WAS DELETED VERIFICATION#
I would however like to share the flaws and frustrations with EA's support and account verification policies. Account owners will know the code.Įdit: I want to be clear, I am not trying to start a "toxic" discussion.
#MY MICROSOFT ACCOUNT WAS DELETED CODE#
Take 15 seconds to send a verification code to the account (the XBL/PSN account, not the EA email) you're verifying. Is there simpler solution than asking a user to dig up decades old information that may or may not exist? Yes.
#MY MICROSOFT ACCOUNT WAS DELETED HOW TO#
So that means it could be any one of the dozen addresses I've lived at in the past 15+ years, any one of the credit card #s in the same period (could also be my mother's, since she paid for it when I was a kid), and I have only purchased physical copies of EA games in the past so I'm really clueless on how to look up my history there. Like I said, I've had my gamertag for a LOOONG time - since day 1 of Xbox live. I can tell you with 100% certainty that not every account owner will be able to tell you this information.
Make this standard escalation procedure.įollow existing process until all other avenues are exhausted, but give users an out.Īs someone that is TRYING to play EAs games, and has since NHL 94, it's very frustrating and sort of a slap in the face to be told the company is just locking threads instead of working towards a solution for a problem as common as this. In the dozens of threads we've seen on this topic I have seen some cases where support will offer to send the user a message directly on Xbox live with a verification code. What has been requested 1000 times is to give the account owners some other REASONABLE way to validate ownership (tell me an IP address from 10 years ago is not reasonable) The trouble is there is often no way to prove my Xbox account is my own (ie the email EA has in account does not exist). These threads are locked because there is nothing we can do about it through Answers HQ so they very frequently just go in a circle and often turn very toxic. This would be a big problem if we allowed anyone to contact us and unlink accounts without proving they are the owner. You lose all content and progress for EA games. I fully understand that there are limits on this board about what can be done in this topic directly, however I feel this a valid place to discuss it since "contact us" goes nowhere can't unlink a gamertag without verifying ownership because it's very damaging.
Actually deleting the "deleted" account is all I want done. "If you can't verify account ownership, then there's nothing anyone can do." - Then locked.Īgain, I have access to both the active accounts that matter. Does no one in support have the authority to do such a thing regarding account management?Īll the threads I have found about this situation have been locked with no true solution or reports of anyone that has gotten this resolved. I have access to both active accounts that I need linked. Why does the old account have to be recovered? I just want it removed from my gamer tag. I tried all my current, active email addresses already. why is it associated with anything? Support won't do anything unless I can somehow reactive a deleted account. Support: As the account is deleted I can not see the email. Support: If you want to unlink it kindly have access to the email id linked with that account. Twice actually. An advisor cannot help me recover the "deleted" account. Hello, thanks for replying, but I have already tried that route.
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